Medical network - on September 14, on September 12, health industry learns from national development planning commission, September 6 to 20, 2017, national health development planning commission will be in the national 93 provincial hospital pilot work to a third party to carry out the hospital satisfaction survey.
On October 31, 2017, the national health and family planning commission (NHFPC) will carry out a survey of satisfaction in the provinces (regions and cities) of two third-level hospitals, two prefecture-level hospitals and two county-level hospitals.
November 1, 2017 solstice, January 31, 2018, the pilot work will be promoted to all tertiary public hospitals nationwide. February 1, 2018, solstice, August 31, to all secondary hospitals nationwide.
Online survey, based on the mobile Internet and big data technology hospital satisfaction survey of third-party pilot work includes two aspects: geared to the needs of patients, including the doctor-patient relationship, information, service process, hardware environment and overall satisfaction, etc.; For employees, including work content, salary and benefits, career development and overall satisfaction.
The national health and family planning commission (NHFPC) decided to carry out the pilot work on the third party investigation of hospital satisfaction, mainly to provide support for the improvement of medical services.
In 2015, the national health and family planning commission launched the first three years of "further improvement of medical services" in the national health system. In 2017, the year of the first three year plan, the national health and family planning commission (NHFPC) hopes to continue to enhance patient satisfaction and improve the satisfaction of medical staff.
To carry out this work, the national health and family planning commission (NHFPC) commissioned the national health and family planning commission to establish a national, provincial and hospital liaison staff working mechanism.
The national liaison staff shall be appointed by the designated personnel of the medical center, which shall be responsible for establishing work procedures, answering data collection and analysis related issues and technical support work.
Provincial liaison by provincial family planning administrative department of public health medical administration medical tube (medical) (bureau), 1 staff to be responsible for medical institutions to carry out the satisfaction survey coordination work within their respective jurisdictions, review hospital provided information, the provinces in the BBS forum management liaison work, use instant communication tools such as communication information.
Hospital liaison. A middle-level cadre in the hospital is responsible for coordinating the relevant departments of the hospital, sending information, using the liaison staff to work with BBS and instant messaging tools, etc.
National health development planning commission requirements, hospitals should make preparations for satisfaction survey according to the technical scheme, specify 1 liaison in accordance with the technical plan organization and employee satisfaction survey, to ensure the random fill out each day during the survey period were not less than 300 valid questionnaires of outpatients, hospital patients not less than 50% of the average discharge; Full coverage of on-the-job employees.
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